Support
I spent the better part of the day today trying to set up our first run at real organized customer support, and it was harder than I expected it to be get it all cleaned up but now that it is I think it opens up the door to some pretty big things…
I’d like to see our shophw staff starting to use this to manage customer issues, not to mention membership, and even thrift donations. Customer support, internals and external is the foundation of what we are hoping to do in the next year and hopefully with Ankur and Nydia on my side this can be the platform to get this done.
Happy customers = repeat customers
